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Account & Billing

How to Setup Two-Factor Authentication (2FA)

Secure your account by enabling two-factor authentication (2FA) in the client portal using an authenticator app.

MyHBD Team
Updated 9/17/2025
Documentation

1. Why Enable 2FA?

2FA adds an extra layer of security to your account. Even if someone gets your password, they cannot log in without your 2FA code.


2. Steps to Enable 2FA

  1. Log in to the Client Area.
  2. Go to Hello, [Your Name] → Security Settings.
  3. Click Enable Two-Factor Authentication.
  4. Scan the QR code using an app like Google Authenticator, Authy, or Microsoft Authenticator.
  5. Enter the 6-digit code to confirm.

3. Backup Codes

  • After setup, you’ll receive backup codes.
  • Store them in a secure place (e.g., password manager).
  • Use them if your phone is lost or unavailable.

4. Troubleshooting

  • If you lose access to 2FA and backup codes, open a support ticket.
  • For security, identity verification will be required.

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How to Setup Two-Factor Authentication (2FA) | Account & Billing | MyHBD