PRIVACY POLICY

Before reading the Privacy Policy, please be aware that:

• When we say “we” or “us” or “our”, we’re referring to the Hosting Big Data company that has been registered in the Netherlands.
• When we say “you” or “Client,” we’re referring to the person or entity that’s registered with us to use any services – products that we provide.

• Handling your information stored with us:

We are committed to protecting information stored with us and employ a variety of security technologies and measures intended to protect it from unauthorized access. However, we advise you to keep your information encrypted. Also, we may get information about how and when you use the Services. This information may include your IP address, time, date, browser used, and actions taken by you within the application.

• How do we process your financial information and credit card information in particular?

For this matter we use third party payment processing companies which collect and store your financial information.

• When might we disclose your Personal Data?

The only circumstance under which we are obliged to disclose your personal data is when we receive a legal request from the Netherlands National Cyber Security Centre (NCSC), Netherlands Police, or the International Criminal Police Organization.

• Your provided information to us:

When you register to use the Services, communicate with our customer service team, send us an email, or post on our blog, you’re giving us information that we collect. That information may include your IP address, name, physical address, email address, phone number, and billing information. By giving us this information, you consent to your information being collected, used, disclosed, and stored by us, only as described in our Terms of Service and Privacy Policy.

• Cookies, and related technologies:

When you visit our website, it uses “cookies” dropped by us or third parties. “Cookies” are strings of code, on your computer. We use those cookies to collect information about when you visit our Website, when you use the Services, your browser type and version, your operating system, and other similar information. Cookies may also be used to track how you use the site to target ads to you on other websites. You can opt out of receiving ads. You may also delete cookies that have been placed on your computer by following the instructions on your browser, but if you block our cookies, it may be more difficult (and maybe even impossible) to use the Services.

• How we use your data:
• To bill and collect money owed to us. This includes sending you emails, invoices, receipts, notices of delinquency, and alerting you if we need a different billing information. We use third parties for secure credit card transaction processing, and we send billing information to those third parties to process your orders and credit card payments.
• To send you system alert messages. For example, we may let you know about temporary or permanent changes to our Services, like planned outages, new features, version updates, releases, abuse warnings, and changes to our Privacy Policy and Terms of Service.
• To promote use of our Services. For example, if you leave your Personal Data when you visit our Website and don’t sign up for any of the Services, we may send you an email asking whether you want to sign up. And if you use any of our Services, and we think you might benefit from using another Service we offer, we may send you an email telling you about it.
• To enforce compliance with our Terms of Service and applicable law. This may include developing tools and algorithms that help us prevent violations.
• To provide customer support.
• To meet the Netherlands’ legal requirements like complying with court orders, valid subpoenas and Security Service.
• To protect the rights and safety of our Clients and third parties, as well as our own.
• To prosecute and defend a court, arbitration, or similar proceeding.
• To target advertising on other sites based on your activity. Third parties may target advertising on other sites based on your online activity. You can opt-out of receiving targeted advertising.
• To communicate with you about your account for informational, not promotional, reasons.
• To transfer your information in the case of a sale, merger, consolidation or acquisition. In that event, any acquirer will be subject to our obligations under this Privacy Policy.
• To send you informational and promotional content. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.

• Data retention

We keep logs of Clients’ activity and Personal Data for at least 36 months. This is done mostly for the purpose of diagnosing and fixing problems, which are often reported to us weeks or months after they occur. While traffic logs are normally kept for 12 months.

Backups and logs may be kept longer than these limits in special circumstances. For example, if a problem is taking a long time to resolve, logs relevant to that investigation may be retained. Or if a server that contains backups or logs is temporarily offline because of a fault, then those backups or logs may not be deleted until the server is brought back up.

These situations are unusual, however, and when they do occur, they are temporary.

• Data security

We are committed to protecting Personal Data. To do so we employ a variety of security technologies and measures intended to protect our information from unauthorized access, use, or disclosure. We have a corporate policy in place that requires all personnel not to disclose Personal Data to any third party that is not entitled to have that information. Please note, however, that we can not fully eliminate security risks associated with the collection, disclosure, and storage of your information and that mistakes and security breaches may occur. We do not guarantee or warrant that such techniques will prevent unauthorized access to information about you that we store, Personal Data or otherwise.

• Privacy policy changes

Although most changes are likely to be minor, we may change the Privacy Policy from time to time, and at our sole discretion. We encourage visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.