Before reading the Terms & Conditions, please be aware that:
Please read these Terms & Conditions carefully before using the Services. These Terms & Conditions apply to all users of the Services, including without limitation any sub-users. Using the Services in any manner constitutes your acceptance and agreement to be bound by these Terms & Conditions, and all other operating rules, policies, and procedures that may be published from time to time on the Website by us, each of which is incorporated by reference and each of which may be updated from time to time without notice to you. IF YOU DO NOT AGREE TO THESE Terms & Conditions, YOU MAY NOT USE THE SERVICES AND YOU SHOULD EXIT THE WEBSITE AND STOP USE OF THE SERVICES IMMEDIATELY.
We reserve the right, at any time and from time to time, to amend or to modify these Terms & Conditions without prior notice to you, provided that if any such alterations constitute a material change to these Terms & Conditions, we will notify you by posting an announcement on the Website, or via email. Amendments and modifications shall take effect immediately when posted on the Website. By continuing to access or use the Services after any such amendments or modifications, you agree to be bound by such amended or modified Terms & Conditions. For this reason, we encourage you to review the Terms & Conditions whenever you use the Services. If you do not agree to any change to these Terms & Conditions, then you must immediately stop using the Services. All services provided by us are to be used for lawful purposes only. Transmission, storage, or presentation of any information, data, material, etc. in violation of any of the Netherlands’ laws is prohibited.
This document is divided into the following sections:
To use the Service, you must register, or have previously established, an account with us. Creation and use of Accounts are subject to the following terms and conditions:
At any time, we may request valid proof of the Account details you have provided, such proof as, but not limited to, a copy of your private ID or your company license and registration documents. Denial to comply or the fact of providing false Account details may lead to your Account suspension and termination.
Valid proof of account ownership will be required to terminate an account. This includes, but is not limited to, the billing password or an account passphrase created by customers. Non-secure information, such as the contact email address or account billing address, is not sufficient for security verification. Customers may submit a cancellation request via service page or help desk ticket. We are not able to schedule cancellation requests. Customer is responsible for any fees incur for services to customer if no formal cancellation request is submitted.
The account will be charged based on selected billing cycle for the service. Billing dates are recurring on the day the account was opened.
We will provide refunds on a case-by-case basis based on our SLA. In case of return of unused funds, the refund amount is equal to the amount of unused funds in the account, minus payment systems’ transfer commission costs.
Any violation of our Terms & Conditions Agreement shall result in no refund.
A credit card chargeback fee equivalent to payment systems transfer commission costs. The original charge amount and penalty fee must be paid immediately in order to guarantee that services will remain online and available. If a customer or anyone paying on the customer’s behalf has used a credit card to pay for services ending in 2 or more chargebacks, will result in credit card payment privileges being revoked (full payment will be due via money order or wire transfer). This fee will be waived and credit card payment privileges reinstated if the chargeback resulted in error, provided that supporting documentation is submitted. If a credit card was used to pay for more than one customer account resulting in multiple chargebacks, each account will be assessed the chargeback fee. Chargebacks received are reversed from the customer’s account, leaving the balance due and payable immediately. Outstanding balances are subject to the unpaid fees and delinquent accounts policy and may result in service suspension or account termination (if the account is terminated all information within the account will be deleted).
When the client creates an automatic payment profile in order to pay for our services automatically, the customer is responsible for the cancellation of this profile when he no longer wants to use this method of payment for our services. MyHBD is not responsible for processing or refund of the payment which was received for non-existent or disabled service.
Please note that MyHBD reserves right to immediately terminate all related to dispute accounts and services without refund if we consider your opened dispute with the payment system about the refund of the money paid for our services to be an abuse of the payment system (if the account is terminated all information within the account will be deleted).
(Disabling of services due to overdue payment). All invoices are generated 7 days prior to the date of payment. If the customer fails to pay an invoice within 1 day after the missed payment date of that invoice, MyHBD reserves the right to disconnect service without further warning. If services are disconnected for non payment, customer must pay all past due charges up to the day of service disconnection in order to reconnect service.
In addition to all rights and remedies granted to MyHBD in this Terms & Conditions (including, but not limited to, the right to charge and collect Late Charges), upon the occurrence of an Event of Default, MyHBD shall have the right (a) to cease providing the Services to Customer without notice to Customer, (b) upon not less than 7 days, to terminate the Services provided to Customer, all at Customer’s cost and expense. Upon such termination, Customer agrees to and shall immediately pay to MyHBD all fees and other amounts due and owing for Services provided through and including the effective date of termination.
In case Any dispute between MyHBD and a Client is not settled by negotiations, they should be examined by the Arbitration Court in accordance with the effective Netherlands legislation, observing the rules of jurisdiction . Each party shall bear its own expenses and legal fees for the Arbitration Court. The court shall be conducted in the Arbitration Court of Enschede (in the Netherlands) or Overijssel province (in the Netherlands), or Gelderland province (in the Netherlands), unless both parties agree in writing to a different location. Any threat of a lawsuit against MyHBD can lead to the immediate termination of all services provided to you.
Customer agrees to hold harmless and indemnify MyHBD, its subsidiaries, their affiliates and each of their respective directors, officers, employees, shareholders and agents (each an “Indemnified Party”) against any losses, claims, damages, liabilities, penalties, actions, proceedings, judgments, or any and all costs thereof (collectively, “Losses”) to which an Indemnified Party may become subject and which Losses arising out of, or relate to the Agreement, Customer’s use of the Products and Services, breach of any confidentiality obligation or any alleged infringement of any trademark, copyright, patent or other intellectual property right and will reimburse an Indemnified Party for all legal and other expenses, including reasonable attorneys’ fees incurred by such Indemnified Party, in connection with investigating, defending, or settling any Loss, whether or not in connection with pending or threatened litigation in which such Indemnified Party is a party.
Except as described in the SLA, MyHBD shall not be liable to customer for harm caused by or related to customer’s services or inability to utilize the services unless caused by willful misconduct. MyHBD shall not be liable to customers for lost profits, indirect, special or incidental, consequential or punitive damages. Notwithstanding anything else in this Terms & Conditions agreement, the maximum aggregate liability of MyHBD and any of its employees, agents or affiliates, under any theory of law should not exceed the average monthly fees it has collected on the account. Except as otherwise provided in this Terms & Conditions agreement, MyHBD provides all products and services “As Is”, without warranty or any kind, whether express or implied, and disclaims all implied warranties, including but not limited to, the implied warranties of merchantability of fitness for a particular purpose. Customer shall be solely responsible for the selection, use, and suitability of any product and service and MyHBD shall have no liability associated with the foregoing. Customers are responsible for ensuring the security of servers.
MyHBD may refer to you, your company, or your logos for promotional purposes. Your company name, logos and the services that were provided to the customer by MyHBD may be used in promotional materials, advertising, marketing releases, newsletter, public disclosures and on our website. This reference will be strictly limited to disclosure that we have provided services to the company and will not contain any confidential, sensitive or proprietary information in such a reference. The reference will also not provide any personally identifiable information about the individual or technical information regarding the server configuration and design used by the customer at MyHBD. However, we may disclose any information requested by law enforcement or when compelled by court order, applicable laws or regulations.
In order for everything to work like a perfectly coordinated mechanism, order is needed. And in order to have order, we need rules. And we have them – therefore, we strongly ask you to familiarize yourself with them in order to avoid further misunderstandings and questions.
Any of the following actions on any of the servers and our tariffs are strictly prohibited and will most likely lead to the immediate blocking of the client (including his accounts registered under other names):
– intentional email spam, outgoing and incoming
– botnets, viruses, exploits, as well as redirects to sites that contain them
– child pornography, incest, porn involving animals, as well as sites with models looking younger than 18 years
– theft and fraud, as well as redirects to resources with such
– constant CPU load over 80%
– carding and everything related to it
– malicious actions against government (and other) organizations, as well as executive authorities
– activities that can lead to IP blacklisting (SpamHaus, StopForumSpam, SpamCop, Blocklist, antivirus databases and any other blacklists)
– organization of DDoS attacks from leased servers, as well as conducting “test” DDoS and other attacks on your server
– online pharmacies with illegal pharmaceuticals
– cryptocurrency mining
– replica sites/stores selling copies of watches, bags, clothes, etc.
– port and vulnerability scanning
– use of unlicensed Microsoft software
– adding and using IP addresses that do not belong to you.
And also – any other activities that may cause material or reputational damage to us and our customers. Of course, any actions that violate the laws of the country in which the corresponding server /VPS is located are prohibited. In case of such violations, we immediately block the server, issue a fine and appeal to law enforcement agencies. In case of an official request from law enforcement authorities, all the necessary information about the violator will be transmitted immediately.
If your VPS creates problems for other users (powerful DDoS attacks, excessive loads on the channel and disk subsystem, etc.), then we reserve the right to limit the corresponding load or refuse to provide services at any time and offer to move to a dedicated server in order to ensure stable and uninterrupted operation of other clients.
We are ready to refuse one client for the sake of peace and stability of the others.
Also, when using a VPS, it is prohibited to place trafogenerating scripts, websites and other resources (audio/video streaming, file storage, etc.)
Note: we do not limit the channel when installing VPS to specific values, by default your VPS can use the maximum channel width of the virtualization node, for example – 1 Gbit/s. We only reserve the right to limit the channel ONLY in case of constant abuse, or when such excess creates problems for other customers.
Regional unavailability of IP addresses due to blocking by providers, local governments or government agencies is not a violation of the agreement between the client and MyHBD.
Example: The IP address of the ordered virtual machine is not available to a client from Kazakhstan or Turkmenistan, because the authorities of these countries have required local providers to block access to a certain array of IP addresses. The provider cannot influence this situation: the IP address is routed and available globally on RIS/RIR servers and traffic exchange points, and therefore technically (from MyHBD) is announced to the whole world. In this situation, the client will have to order a new IP address or a new VPS – and perhaps the new address will be available (not blocked).
Important! MyHBD is not a “blocking bypass office”. We work in accordance with the laws of the countries in which we operate. MyHBD is a hosting provider, so we also do not provide technical capabilities of the subscriber to access the Network. Therefore, if the client cannot use the service due to blockages or their own problems with Internet access, this is not our area of responsibility and, accordingly, there can be no question of any refund for services.
Terms & Conditions are subject to change without any prior notification. Content that does not meet these standards may be removed without prior notice to the Client.
These Terms & Conditions are a legally binding contract between the Client and MyHBD.
By opening an account, the Client agrees to the above-stated terms.
Anything not listed in the Terms & Conditions is open to interpretation and change by MyHBD administrators without prior notice.
Any violation of these Terms & Conditions will result in termination of the account. MyHBD maintains the right to terminate accounts without prior notification.
Any work or professional services performed or provided by MyHBD under this Agreement shall not be deemed as Work For Hire.
In the case that a customer is terminated for violating one or more of the MyHBD Terms & Conditions, we reserve the right to deny access to, and/or, destroy customer data stored on the offending server or account.
You will be held responsible for all actions performed by your account whether it be done by you or by others.
All sub-networks of MyHBD and all (dedicated) servers must adhere to the above policies.