If you are a conscientious and decent client, then you most likely will not need this text J
We have not had any requests for refunds due to poor quality or incomplete services for a long time, as we consistently keep the level of customer service at the level of “perfect”.
But, firstly, there are a lot of people who are doing “bulk testing” on different hosting, as well as hackers and common scammers who seek to use the possibility of refunds for their own benefit.
Secondly, no one is immune from cataclysms and an unfortunate series of coincidences. Even us. Therefore, below we describe in detail the rules for refunding funds to customers.
So, we refund funds if the service was not provided in full. To do this, you need to fill out an application and provide a copy of your passport. Of course, this information is absolutely confidential and is only needed to protect both us and you from intruders. The completed application is sent to us and only to us. We strongly recommend that you do not share it with third parties.
After submitting the application through the ticket system, funds will be refunded automatically, without any additional questions or clarifications.
Important point: the service begins to be considered provided from the moment the client receives data to access the server.
Important point: our service and area of responsibility is the allocation of server capacities and technical support. The client is responsible for everything that happens to content and power on the Internet.