How to Send SMS Messages to Your WordPress Users - MyHBD

June 17, 2020


Recently, one of our readers asked if it was possible to send SMS messages to their subscribers along with email newsletters.

The answer is yes. You can easily send text messages to your website users by using one of the many SMS plugins for WordPress.

In this article, we’ll show you how to send SMS messages to your WordPress users, step by step.

Why Send SMS Messages to Your Users?

Sending SMS messages can be highly effective in bringing back customers to your website. Particularly, when used with other marketing tools like an email newsletter, push notifications, and search traffic.

Text messages have a fantastic open rate. Some studies suggest that SMS open rates are as high as 98%.

Compare that with a typical open rate of just 20% for emails, and you can see why SMS messages are becoming a preferred marketing medium.

People check text messages much more quickly than they check emails. It takes an average of 90 seconds for someone to respond to a text and 90 minutes to respond to an email.

Of course, you don’t want to overdo it. Even when they’ve opted in, most users won’t want daily texts from you. Even weekly might be too much.

Important: Make sure you obey the law. Different countries have different legal requirements for text messages, particularly marketing messages.

You might also want to use SMS messages to send receipts or order updates. We’ll cover how to do that later in this tutorial.

Sending SMS Marketing Messages Using Sendinblue

Sendinblue is an email marketing service that also allows you to send SMS messages to your subscribers.

To get started, you’ll need to set up an account with Sendinblue if you haven’t already got one. On the Sendinblue website, click the ‘Sign up free’ button to start creating your account.

Once you’ve finished the account setup process, you’ll see your Sendinblue dashboard. If you didn’t complete your profile during the setup stage, you’ll be prompted to do so here.

Complete your Sendinblue profile

Before you can start sending messages, you’ll need to contact the support team. Go to the Sendinblue contact page and write a message that includes:

  • A request to activate your account.
  • Your site’s URL.
  • A note that you’ll be sending marketing messages.

Once your account has been approved, you’ll get an email from Sendinblue. Note that this can take up to 24 hours.

Buying SMS Credits for Your Sendinblue Account

While you’re waiting for your account to be approved, you can start creating an SMS campaign in Sendinblue.

First, click the + button in the Sendinblue menu to go to the Apps and Integrations page.

The Sendinblue Apps and Integrations page

Then, scroll down the page to find the SMS Campaigns app and click the slider to activate it.

Switching on SMS campaigns in Sendinblue

Next, you’ll need to purchase SMS credits. In your Sendinblue dashboard, you’ll see ‘0 SMS Credits’ on the left-hand side. You need to click the ‘Get more credits’ link to purchase SMS credits.

Click the 'Get More Credits' link

You’ll be taken to the ‘My Plan’ area of the dashboard. In the SMS Credits section, click the ‘Get More SMS Credits’ link.

Click to Get More SMS Credits

Sendinblue defaults to selling you 100 credits at a time. You can buy fewer, but the minimum charge is still $1.14 plus tax.

Choose how many credits you want to buy

Note: It costs 1 credit to send a text message in the US, but you’ll need to pay more than 1 credit per message in other countries.

Once you have selected the number of credits, go ahead and complete your purchase.

Pay for your SMS credits

Once you’ve bought your credits, you may need to wait for up to 48 hours for them to appear in your account. You may also get an email from Sendinblue asking you for more details about what type of SMS marketing you plan to do.

This is to help you stay in compliance with SMS laws.

You’ll need to reply to them with answers to their questions before your credits can be added to your account.

Creating Your SMS Marketing List

In order to send out SMS messages, you’ll need to import your list. You can do this by going to the Contacts tab in your Sendinblue dashboard. Then, click the ‘Import contacts’ button.

You can either upload a .csv file from your computer, or you can copy and paste contacts line by line. Whichever option you choose, Sendinblue offers examples to help you.

Sendinblue's import options for your contacts list

Important: Your users need to have opted in for SMS marketing messages.

You can collect website visitor’s phone numbers and consent using a WordPress form plugin like WPForms, or using a marketing popup plugin like OptinMonster.

Sending Your First SMS Campaign

Once your credits show up and your account is approved, you can start sending messages.

First, you’ll want to add a test contact in Sendinblue, so you can test your SMS campaign.

Simply, go to the Contacts section in your dashboard, then click the ‘Add a contact’ button.

Adding a contact in Sendinblue

Next, fill in your details, including your mobile phone number.

Enter your own details to create a sample contact

After that, you can either add your test contact to an existing list, or you can create a new one.

Add your sample contact to a list

Once you’ve done that, click ‘Save and close’. You should see a message telling you that the subscriber has been successfully added.

When your SMS credits have been added to your account, you can test out sending a text message.

First, go to the SMS tab in your Sendinblue dashboard. Next, click the ‘Create my first SMS campaign’ button.

Create your first SMS campaign

You can enter whatever you want for your Campaign Name. This isn’t seen by the recipients. You should also enter an SMS Sender. This will display for users in certain countries.

Entering a name and a sender for your SMS campaign

Next, enter your SMS message. Beneath the message box, you can see how many characters you’ve used and how many SMS messages will be sent.

Entering the text for your SMS message

At the bottom of the screen, click the ‘Send a test’ button.

Send a test SMS message

Next, a popup box will appear. Enter your mobile number, which you included when you added yourself as a contact earlier.

Enter your mobile number

You should see a message telling you that your test message has been sent successfully.

Confirmation that the test SMS message was successfully sent

Now, check your phone to see if the text has come through. Here’s ours:

The text message campaign shown on a mobile phone

If your text hasn’t arrived, wait a minute or two and it should appear. If not, double-check that you’re using the right mobile number.

Once you know everything’s working, you can continue setting up your campaign. Click the X to close the ‘Send a test’ window, then click the ‘Next Step’ button on the top right of the screen.

Moving to the next step of the SMS campaign

Now, you’ll need to choose your contact list(s). Check all the lists you want to use, then click the ‘Next Step’ button.

Choosing the contact list for your SMS campaign

That’s all you need to do! Your SMS campaign is now ready to send.

You can review the details and change them if you want to, using the ‘Return to this step’ links. Once you’re happy, click ‘Schedule’ on the top right.

Reviewing your SMS campaign before sending

You can either schedule your campaign so that your texts are sent out at a specific time, or you can send it immediately.

Send or schedule your SMS campaign

Important: Avoid sending your text messages early in the morning or late at night. Be mindful of timezones, too. Not everyone will remember to turn on Do Not Disturb mode overnight.

Sending SMS Messages to Your WooCommerce Customers

What if you want to send your customers notifications about their orders?

If you’ve decided to start an online store, then you might want to send text updates as well as emails to your customers.

The easiest way to do that is with a suitable plugin such as YITH WooCommerce SMS Notifications. This plugin lets you use an SMS gateway, such as Twilio, to send SMS messages to your customers. They receive these when their order status changes, such as when it’s dispatched.

You can set up YITH WooCommerce SMS Notifications so that it’s enabled for all customers, or you can let customers opt-in at the checkout.

Also, you can use it to get SMS notifications yourself about new orders. This makes it easy to stay on top of things if you’re away from your computer.

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